People and devices
Help for your team with PCs, laptops, printers and the everyday business systems they rely on.
IT Support for UK SMEs
IT support from people who take the time to help.
When something stops working, you want it sorted, not a ticket number and a long wait. AIM provides practical IT help for businesses across the UK, whether you need a regular support partner or a hand with a one-off problem.
Contracts or ad-hoc helpSupport hours 8.30am to 5.30pmOver 20 years’ experience
Is this you?
IT that gets in the way of work.
Most businesses get in touch when IT has started costing them time, or when the person who used to look after it is no longer around.
- Small problems keep coming back and nobody has time to fix them properly
- You are not sure who to call when something stops working
- Your systems have grown over time and nobody has the full picture
What’s included
Help with the things your business runs on.
Whether it is one person’s laptop or the whole office network, we help you get it working and keep it that way.
Networks and connectivity
Troubleshooting for networks, Wi-Fi, internet connections and remote working, so people can get on with their jobs.
Microsoft 365 and email
Support for Outlook, Teams and the rest of Microsoft 365, including licences we can supply for you.
Maintenance and improvements
Patching, security and planned improvements, so problems are prevented rather than just fixed.
How it works
Four steps, no guesswork.
1
Get in touch
Call or email us with the problem or what you want to improve.
2
Understand
We look at your setup and what a good outcome looks like.
3
Fix
We sort the issue, or agree a sensible plan with you.
4
Keep it running
Ongoing customers get maintenance and patching to prevent repeats.
Questions people ask
IT support questions
Do we need a support contract?
No. We work with businesses on ongoing support contracts, but we are also happy to help with one-off problems, projects and second opinions.
What are your support hours?
Our support hours are 8.30am to 5.30pm. Outside those hours, call 01704 823704 or email outofhours@aimltd.net.
Can you work with our existing systems?
Usually, yes. We start by understanding what you already have and recommend the most sensible way forward.
Do you support customers outside Lancashire?
Yes. AIM supports small and medium-sized businesses throughout the UK remotely, with on-site help available where appropriate.
Related services
Often needed alongside IT Support
Microsoft 365
Licences supplied and supported, with email, Teams, MFA and access controls set up properly.
Microsoft 365Cyber Essentials
We prepare you for assessment and complete the Cyber Essentials application for you.
Cyber EssentialsDisaster Recovery
Backups and recovery plans, so you can get back to work if the worst happens.
Disaster RecoveryLet’s talk
Got an IT problem? Let’s get it sorted.
Based in Lancashire, AIM supports small and medium-sized businesses throughout the UK. Our support hours are 8.30am to 5.30pm.